About Our Products

What types of shower enclosures do you offer?
We provide premium glass shower enclosures in three thicknesses: 5mm, 8mm, and 10mm for different levels of durability and luxury. Our range includes various styles to complement any bathroom design.
Are your Arezzo bathroom accessories available in different finishes?
Yes, our elegant Arezzo range comes in three sophisticated finishes: brushed brass for a warm contemporary look, chrome for classic elegance, and matt black for modern boldness.
What’s the difference between 1-outlet and 2-outlet shower systems?
1-outlet systems deliver water through a single shower head, while 2-outlet systems offer the flexibility of using two outlets (like a shower head and hand shower) with our diverter valves for enhanced bathing experiences.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions, and you can choose PayPal for an additional layer of security if preferred.
Do you offer price matching?
While we strive to offer competitive prices on all our bathroom products, we currently don’t have a price matching policy. However, our outlet shower systems and glass enclosures are already priced competitively for their quality.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days with full tracking)
– Free Shipping: For orders over £50 via EMS (15-25 business days with tracking)
How are fragile items like glass shower enclosures packaged?
All fragile items including our 5mm, 8mm and 10mm glass enclosures receive special protective packaging with reinforced corners and cushioning to ensure safe arrival.
Do you ship to my country?
We ship globally to most regions, excluding some remote areas in Asia. If you have specific location questions, please email our delivery specialists at [email protected].
How long does order processing take?
We carefully prepare your order within 1-2 business days before dispatch. You’ll receive tracking information once your bathroom products are on their way.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. If your 2-way shower diverter valve or other products aren’t perfect for your space, simply contact our customer service to initiate a return.
Are there any non-returnable items?
For hygiene reasons, certain products like electric showers (Aqualisa/AQUAS) and assistive products may have special return conditions. Please check with our team before ordering if unsure.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days, depending on your payment method.

Account & Technical Questions

How do I track my order?
You’ll receive tracking information via email once your order ships. For EMS shipments, tracking updates may have slight delays but will become available.
What should I do if my product arrives damaged?
Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement of your shower enclosure or other damaged items promptly.
Do you provide installation guides for products?
Yes, all our shower systems, back-to-wall toilets, and bathroom furniture come with detailed installation instructions. For complex installations, we recommend professional fitting.

Still Have Questions?

Our customer service team at Ideal Standard Store is always happy to help with any queries about our premium bathroom products or your order. Contact us at:

Email: [email protected]
Address: 42 Watling St, Lichfield, GB CH2W 1TN