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At Ideal Standard Store (“we”, “us”, or “our”), operating via victorianplumbingshop.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our premium bathroom products, including shower systems, glass enclosures, and Arezzo bathroom accessories.

1. Information We Collect

To provide our luxury bathroom solutions and ensure a seamless shopping experience, we collect:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address when you place an order for products like our 10mm glass shower enclosures or Aqualisa electric showers.
  • Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant partners) or PayPal account information when purchasing items such as our Arezzo brushed brass accessories or 2-way shower diverter valves.
  • Technical Data: IP address, browser type, device information, and browsing behavior to optimize your experience with our premium product offerings.
  • Communication Data: Records of your correspondence with us via [email protected] regarding orders or product inquiries.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders for our high-quality bathroom products, including shipping coordination and payment processing.
  • Provide customer support for premium items like back-to-wall toilet units or acrylic shower panels.
  • Improve our website functionality and product offerings based on customer preferences.
  • Send transactional communications (order confirmations, shipping updates) and, with consent, marketing materials about new luxury bathroom collections.
  • Prevent fraud and ensure the security of transactions for high-value items such as our 8mm glass shower enclosures.

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To securely complete transactions for our premium bathroom products (Visa, Mastercard, JCB, PayPal).
  • Shipping Providers: To deliver your orders of shower systems or bathroom furniture globally (excluding certain Asian and remote regions).
  • Service Providers: Companies that assist with website operations, marketing, or customer service for our luxury brand.
  • Legal Compliance: When required by law or to protect our rights and the safety of our customers.

We never sell your personal data to third parties.

4. Data Storage and Security

Based at 42 Watling St, Lichfield, GB CH2W 1TN, we implement robust measures to protect your information:

  • All transactions are encrypted using 256-bit SSL technology, matching the premium quality of our products.
  • Payment details are processed by PCI-DSS compliant partners and never stored on our servers.
  • Regular security audits to maintain the integrity of our systems and your data.
  • Data retention only for as long as necessary to fulfill orders and comply with legal requirements.

5. Your Rights

As a valued customer of our luxury bathroom store, you have the right to:

  • Access, correct, or request deletion of your personal information.
  • Object to processing or request restriction of your data.
  • Withdraw consent for marketing communications at any time.
  • Request a copy of your data in a portable format.
  • Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

  • Essential Cookies: Necessary for basic functions like adding shower systems or accessories to your cart.
  • Performance Cookies: Help us improve our site and product offerings.
  • Marketing Cookies: Used with consent to show relevant ads for our luxury bathroom products.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding certain regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws and maintain the same level of protection expected from a premium brand like Ideal Standard Store.

8. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to customers who have purchased our high-end bathroom products.

9. Contact Us

For questions about this Privacy Policy or your personal data in relation to our luxury bathroom products:

Email: [email protected]
Postal: 42 Watling St, Lichfield, GB CH2W 1TN