Shipping & Returns

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a straightforward returns process.

Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• You must provide proof of purchase

Non-Returnable Items

Due to hygiene reasons and manufacturer restrictions, the following items cannot be returned:

• Assistive Products (specialized bathroom equipment)
• Opened or used Bathroom Accessories
• Custom-made or special order items
• Electric Showers (Aqualisa and AQUAS ranges) once installed

How to Return an Item

1. Contact our customer service team at [email protected] to initiate your return and receive a Return Authorization Number (RAN)
2. Pack the item securely in its original packaging
3. Include the RAN clearly visible on the outside of the package
4. Ship the package to: Victorian Plumbing Shop Returns, 42 Watling St, Lichfield, GB CH2W 1TN
5. For your protection, we recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be credited to your original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You will receive an email notification once your refund has been issued

Exchanges

If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We’ll process your refund once we receive the returned item.