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Welcome to Ideal Standard Store at victorianplumbingshop.com. These Terms and Conditions govern your use of our website and purchases of our premium bathroom products. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to individuals aged 18+ who can form legally binding contracts. We currently serve all regions except Asia and remote locations.

1.2 Intellectual Property

All content on victorianplumbingshop.com, including product designs, images, and text, is the property of Ideal Standard Store and protected by intellectual property laws. Unauthorised use may violate copyright, trademark, and other laws.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our luxury bathroom products including:

  • Premium shower systems (1 Outlet, 2 Outlet, diverter valves)
  • High-quality glass enclosures (5mm, 8mm, 10mm)
  • Arezzo bathroom furniture and accessories in various finishes
  • Specialty products like acrylic panels and assistive devices

While we strive for accuracy, slight variations in color or finish may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. Order confirmation emails do not constitute acceptance – acceptance occurs when we ship.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that payment information provided is accurate and you have legal right to use the payment method.

3.3 Pricing

All prices are in GBP and exclude VAT where applicable. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after processing)
  • Free Shipping: Available for orders over £50 via EMS (15-25 business days after processing)

4.2 Delivery Times

Orders are typically processed within 1-2 business days. Delivery times begin when the order ships. We are not responsible for delays caused by carriers or customs.

4.3 Delivery Inspection

For premium products like glass enclosures and shower systems, we recommend:

  • Immediately inspecting glass products upon delivery
  • Checking all shower system components before installation
  • Verifying finishes on Arezzo accessories match your order

Report any damage within 48 hours of delivery.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with all packaging. Non-returnable items include:

  • Assistive Products (hygiene reasons)
  • Acrylic Shower Panels (custom installations)
  • Back To Wall Toilet Units (sanitary reasons)

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and product details
  3. Wait for Return Merchandise Authorization (RMA)
  4. Ship to: Ideal Standard Store Returns, 42 Watling St, Lichfield, GB CH2W 1TN

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information.

6.2 Product Use

Our products are designed for residential bathroom use. Professional installation is recommended for complex items like shower systems and glass enclosures.

6.3 Compliance with Laws

You are responsible for complying with all local laws regarding product use and installation.

7. Limitation of Liability

Ideal Standard Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms:

Ideal Standard Store
42 Watling St
Lichfield, GB CH2W 1TN
Email: [email protected]